Table of Contents
Below you will find the Privacy Policy of SUPPLENTIA and the SUPPLENTIA – Cookie Policy
SUPPLENTIA – Privacy Policy
1. Introduction
In accordance with applicable national and European legislation, we (NF Nutraceuticals BV) are the data controller responsible for processing your personal data. Your data may be collected through our website (www.supplentia.com) (the “Website”), by email, phone, or post, as well as through our customer service and account managers. This privacy policy describes which data is collected, for what purposes, how long it is stored, with whom it may be shared, and which technical and organizational measures are taken to adequately protect your personal data. It also provides further information about how you can exercise your rights.
We reserve the right to amend this statement to comply with future legislation or to address future developments. The most current version will always be accessible on the Website.
2. Purpose
We collect personal data for various purposes. This section outlines those purposes.
2.1. Creating an account on the Website
When you, as an end customer (“consumer”) and/or healthcare professional, create an account on the Website, we will process your personal data as part of our customer management. This includes access to the Supplentia platform for professionals. The legal basis for this processing is the underlying agreement between you as a customer and us. We will retain your personal data for this purpose for up to 7 years after your last account activity.
2.2. Purchase of a product or service
The majority of personal data is collected to carry out a purchase agreement. Since we only use this data for communication related to that agreement, we do not request explicit consent. We may also use your data to send satisfaction surveys or follow-up after a product or service has been purchased. Your personal data will be kept for up to 7 years after your last purchase.
2.3. Event registration
If you register for an event, we collect your personal data based on the agreement concluded for your participation. We process your data for registration, administration, safety management, accounting, and recordkeeping. We may also use your data to send satisfaction surveys or follow-up. Your personal data will be stored for up to 7 years after your last account activity.
2.4. Analyzing Website usage and cookies
When you browse the Website, we use Google Analytics to generate statistics based on your IP address. To protect your privacy, the last four digits of your IP address are removed, making the data non-identifiable. We process this data based on our legitimate interest in improving the Website, such as identifying how much time is spent on certain pages or which elements are overlooked. Because this data is collected via Google, we have signed a data processing agreement with them (see also 4.3). We also use cookies to personalize our Website and send push notifications. For more information on cookies and retention periods, please see our Cookie Policy.
2.5. Receiving digital newsletters/offers
If you wish, you can subscribe (via the Website, customer service, or your account manager) to receive our newsletters and offers. You can choose between printed mailings (e.g., event invitations), digital mailings (e.g., newsletters or reminders to restock previously purchased products), and digital surveys. We may also use cookies to remind you to complete a purchase. We only send newsletters, offers, surveys, or satisfaction inquiries related to NF Nutraceuticals' services and products. In some cases, these mailings may be sent by specialized third-party providers. In such cases, your privacy is protected through data processing agreements (see also 4.3). Each mailing contains a reminder of your right to opt out. You can unsubscribe at any time via the link in the email or by contacting our customer service. We will retain your personal data for these purposes as long as we have your consent or until you opt out.
2.6. Analyzing the effectiveness of mailings
After we send mailings, we analyze their effectiveness through aggregated statistics. These are used to improve future communications, for example, by tracking open rates. These statistics are fully anonymized and cannot be traced back to you. We do not use profiling without your explicit consent. For retention details, see our Cookie Policy.
2.7. Profiling
If you provide explicit consent (via the Website, customer service, or account manager), we may create a profile based on your interests, site activity, and purchases. This helps us tailor our communication with you. We store this data for up to 7 years after your last account activity.
You can unsubscribe from profiling at any time via the Website or by contacting our customer service.
3. Data
3.1. Data when creating an account
When you, as a consumer and/or healthcare professional, create an account on the Website, we process your identification data (name, title, address, phone number, email address, billing and shipping addresses) and the password you choose. You may also optionally provide your company name and VAT number. If you are a consumer, you may also optionally enter the advice code of your healthcare professional. In such cases, we will process that data as well. If you create a professional account as a healthcare professional, we may also (optionally) process your professional activity.
3.2. Data related to product purchases and event registration
To execute a contract with us (as described in 2.1 or 2.2), we collect your name, address, place of residence, phone number, and purchase details. Additionally, if you are a consumer, we may request the details of your healthcare professional for statistical purposes. You are not obliged to share these details. If you have given your healthcare professional permission to access your purchase data, we will forward this data to them. We also process your email address, which—unless otherwise authorized—will only be used for communications related to your order, such as sending a track-and-trace email, registration confirmation, or notifying you about backordered products.
3.3. Website statistics and cookies
We use Google Analytics and cookies to track your website visits and click behavior. As previously mentioned, this data is not directly traceable to you. We also use cookies for authentication and to remember your language preferences. Some cookies may remind you to complete your purchase. If you do not wish to be tracked by Google Analytics, you can disable this by installing the Google Analytics Opt-out Browser Add-on.
3.4. (Email) addresses for communication
If you sign up for our mailings, your consent will be recorded in our system. We may also send you emails following a purchase, such as reminders to restock or complete your order.
3.5. Purchase data, browsing behavior, and interests
If you give explicit consent, we will create a profile based on your known data, including purchased products and stated interests. As stated in 2.6, no profiling will take place without your prior approval.
3.5. Article 7.3 GDPR – Exercising your rights
You have the right to withdraw your consent to the processing of your personal data at any time, in accordance with Article 5 of this privacy policy.
4. Measures
To safeguard your data, we have implemented several security measures, which are detailed below.
4.1. Our website
The Website is hosted within the European Economic Area (EEA). The hosting server receives automatic security updates and is isolated from other servers via a subnetwork. The Website is only accessible via an SSL-encrypted connection, which ensures that all data is transmitted securely and cannot be intercepted. Your password is stored as a hashed value, meaning it is irreversibly encrypted and useless in case of a data breach.
4.2. Our ERP system
All data (except passwords) is ultimately stored in our ERP system, which is also hosted in the EEA. The server receives automatic security updates and is isolated via a subnetwork. Access to the ERP system is secured through an SSL connection to ensure data encryption and secure transfer.
4.3. Disclosure of data
We do not allow third parties to use your personal data for their own purposes without your consent. When necessary for the purposes described above (e.g. sending mailings), we may disclose your data to carefully selected partners or third parties. This includes:
- Logistics partners involved in preparing and delivering your purchases;
- Service providers helping us respond to your inquiries (e.g. via social media);
- IT providers managing systems and applications containing personal data;
- Marketing agencies and consultants for direct marketing initiatives;
- Data analysts supporting us in understanding purchasing behavior and interests;
- Database management service providers;
- Web analytics tools such as Google;
- Companies specializing in customer satisfaction surveys.
Before disclosing your data, we sign a data processing agreement with these third parties, requiring them to process your data solely on our behalf and under our instructions. These agreements include sufficient safeguards regarding technical and organizational security. Such third parties may be located within or outside the EEA, including in countries without adequate data protection laws. In such cases, we will ensure the legality of the transfer through appropriate legal, contractual, or regulatory mechanisms.
4.4. Confidentiality
Everyone processing personal data on our behalf is bound by a confidentiality obligation.
5. Your rights
If you wish to exercise your rights (access, rectification, deletion, restriction, portability, objection, or withdrawal of consent), please contact our customer service (info@supplentia.com). We will verify your identity before handling your request and will process it as long as it does not conflict with legal obligations. For example, the right to be forgotten may be limited due to our statutory duty to retain invoices for 7 years, which prevents us from deleting your data completely.
For questions about this privacy policy, please contact us at: info@supplentia.com. We will respond diligently and, if necessary, take corrective actions in accordance with national and European law. You also have the right to lodge a complaint with a supervisory authority.
In the event of conflict or ambiguity in the interpretation of terms or provisions in translated versions of this privacy policy, the Dutch version shall prevail.
SUPPLENTIA - Cookie Policy
Cookie List
A cookie is a small text file that a website (when visited by a user) wants to store on your device in order to remember information about you, such as your language preference or login details. These cookies are set by us and are called first-party cookies. We also use third-party cookies – these come from a different domain than the one you are visiting. We use them for advertising and marketing purposes. Specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or completing forms. You can set your browser to block these cookies or alert you about them, but some parts of the site may not work. These cookies do not store any personally identifiable information.
- _dc_gtm_UA-xxxxxxxx, ins-c, _gat, _ga, _ga_X0WH6PW34S
- CookieConsent, SSESS###########, OptanonConsent, OptanonAlertBoxClosed, visitorType
- CookieConsent (from Cookiebot)
- CONSENT (from YouTube-nocookie)
- YSC, CONSENT, VISITOR_INFO1_LIVE (from YouTube)
- co_mzendesk_session, __cfruid (from Zendesk)
- _zendesk_authenticated, _zendesk_shared_session, _zendesk_session
- cfruid (from ZDusercontent)
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular and see how visitors move around the site. All information collected by these cookies is aggregated and anonymous. If you do not allow these cookies, we will not know when you have visited our site.
- owisepops_activity_session
- hssc, _gac_UA-39461328-16, _gac_UA-39461328-15, hstc, _gclxxxx, _gac_UA-39461328-1, _gac_UA-39461328-17, hssrc, _clsk, _gid, _clck
- ANONCHK, MR, SM (from Clarity)
- CLID (from Clarity)
- MUID (from Clarity)
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not work properly.
- Cookie subgroup: supplentia.com
Cookies: sinsdrPushCookieStatus
Gebruikte cookies: Direct - Cookie subgroup: pro.supplentia.com
Cookies: _gd#############, hubspotutk, wisepops_session, sqzl_abs, sqzllocal
Gebruikte cookies: Direct - Cookiesubgroep: squeezely.tech
Cookies: sqzllocal
Gebruikte cookies: Indirect - Cookie subgroup: loader.wisepops.com
Cookies: wisepops_activity_session
Gebruikte cookies: Indirect - Cookie subgroup: useinsider.com
Cookies: cf_bm
Gebruikte cookies: Indirect - Cookie subgroup: outlook.office365.com
Cookies: OutlookSession, ClientId, OIDC
Gebruikte cookies: Indirect
Targeting cookies
These cookies may be set by our advertisers on our website. They may be used by those companies to build a profile of your interests and show you relevant ads on other websites. They do not store direct personal information, but are based on unique identifiers from your browser and internet device. If you do not allow these cookies, you will see fewer targeted advertisements.
- Cookiesubgroep: supplentia.com
Cookies: oln_or
Gebruikte cookies: Direct - Cookiesubgroep: pro.supplentia.com
Cookies: wisepops, _uetvid, _fbp, _uetsid, wisepops_visits
Gebruikte cookies: Direct - Cookiesubgroep: hubspot.com
Cookies: cf_bm
Gebruikte cookies: Indirect - Cookiesubgroep: doubleclick.net
Cookies: IDE, test_cookie
Gebruikte cookies: Indirect - Cookiesubgroep: www.facebook.com
Cookies: —
Gebruikte cookies: Indirect - Cookiesubgroep: linkedin.com
Cookies: bcookie, li_gc, AnalyticsSyncHistory, lidc, li_sugr, UserMatchHistory
Gebruikte cookies: Indirect - Cookiesubgroep: www.linkedin.com
Cookies: bscookie
Gebruikte cookies: Indirect - Cookiesubgroep: bing.com
Cookies: MUID
Gebruikte cookies: Indirect - Cookiesubgroep: c.bing.com
Cookies: MR, SRM_B
Gebruikte cookies: Indirect